Delivery and Returns

I've changed my mind. Can I return my order?

The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the date of delivery.

The return costs are your responsibility.

For the return and refund to take place in the best conditions, please strictly respect the procedure to follow (failing this, we reserve the right to refuse the refund): 

1. Send us an email at hello@o nbehalf.fr indicating your order number, to inform us of your request for withdrawal. From this date, you have 14 days to return the products to us (shipping date).

2. Check that the product(s) are in their original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.

3. Please enclose in your parcel with the product(s) in question, the number of the order concerned as well as your surname and first name.

4. Return the package to the following address:

ON BEHALF - SAV

13 PORT GUICHARD STREET

44000 NANTES

Choose a transport mode with a tracking number. Without a tracking number we will not accept any claim concerning a loss of parcel.

The refund will be made upon receipt of your package.

What are the delivery methods and costs?

METROPOLITAN FRANCE

Vélo On Behalf - Home delivery, within 4 working days within a radius of 2 km around our premises in Nantes - FREE

Mondial Relay - Delivery to a relay point, with tracking, within 6 working days - €4.90

Colissimo - Home delivery (in letterbox), with tracking, within 4 to 6 working days - €5.90

Standard Home Delivery in reusable Hipli package (2 to 4 working days) - €6.30

Chronopost - Home delivery (in letterbox), with tracking, within 2 to 4 days - €14.90

REST OF THE WORLD

monaco

➡️ Colissimo - Home delivery (in mailbox), with tracking 2 to 4 working days €5.90

Germany, Austria, Belgium, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain

➡️ Colissimo - Home delivery (with signature*), with tracking 4 to 8 working days €7.90

Swiss

➡️ Colissimo - Home delivery (with signature), with tracking4 to 8 working days €11.90

Guadeloupe, Martinique, Mayotte, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, French Guiana

➡️ Colissimo - Home delivery (with signature), with tracking, within 10 working days €19.90

United Kingdom, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden

➡️ Colissimo - Home delivery (with signature), with tracking10 working days€19.90

For countries outside the European Union, customs fees may apply. They are your responsibility and will be requested upon delivery of your package by the country's customs office.

Do not hesitate to consult our FAQ on our deliveries here