FAQs

Our products are manufactured in a laboratory in France, and more precisely in Normandy!

Yes, our products are all cosmecert certified according to the standard cosmos reference, with a very high proportion of organic ingredients.

For the moment, you can find all our products on our website. This is just the beginning !

Our formulas have been worked so that no allergen is present. The only exception is Pure Detox , which contains Tea Tree essential oil.

It is an artisanal process which makes it possible to preserve to the maximum the various properties of the ingredients which one uses. A cold saponified soap is naturally rich in glycerine.

The use of cold saponification also makes it possible to produce soaps that are respectful of nature, in fact it consumes little energy and produces little waste.

Yes ! The formulas of our products are 100% vegan and none of our ingredients are derived from animal exploitation, nor tested on them as indicated by European regulations.

Nope ! Our formulas are minimalist with a very strict formulation charter. Safety is paramount at On Behalf. They do not contain any controversial ingredients. They therefore do not contain sulphate, silicone...

Rest assured ! Our products are perfectly protected!

We have deliberately put as little packaging as possible while keeping the balance between protection and product design. In addition, our paper and cardboard are FSC certified.

All our ropes are made in France. They are made of natural organic cotton, GOTS & OEKO-TEX certified

Note that darker colors may rub off slightly on the soaps over time, but this does not affect the effectiveness of the product and is absolutely not dangerous!

Nos Suspendus peuvent être utilisés pour les enfants à partir de 3 ans.

Étape 1 : Enfoncez la capsule métallique au centre de l’étoile

Étape 2 : Attendre 8h pour que la canule tienne bien

Étape 3 : Humidifiez la ventouse

Étape 4 : Fixez la ventouse sur une surface plate et attendre quelques minutes

Étape 5 : Fixez votre ventouse

Avoid letting your soap “bathe” in water, it will burn out faster. Use the magic rope to hang it, or one of our soap dishes that lets the water flow. When traveling, you can use one of our carrying cases !

The 9mm “hole” created on our cleansing care allows:

- better soap drying (and therefore conservation) when it is on a soap dish

-it is used to pass the magic cord to suspend the treatments, for a pleasure experience

The color of the soap comes from the presence of colored clay. No panic everything is natural! No dye!

Yes, except Pure Detox which contains Tea Tree essential oil and is therefore not recommended for pregnant women.

Yes ! As a precautionary measure, we recommend that you use them on children over 3 years old, and 6 years old for Pure Detox.

If you hang your soap, it can last between 2 and 3 months. It is therefore the equivalent of 2 to 3 bottles of 250ml shower gel.

Of course, this may vary depending on your use (frequency, number of people using it).

Thanks to cold saponification, which preserves the different properties of the ingredients, adult cleansing care lathers well without additives.
Children's cleansing products, on the other hand, have a creamy texture.
Our formulas are natural and certified organic, without sulphates, in this context, there is no ingredient that can make the soap more lather.

To transport your soap, nothing could be simpler! We have developed various accessories, such as the carrying pouch . It will allow you to take your soap everywhere with you!

Yes 🥰! We develop our products with a perfumer. The perfumes are certified cosmos 100% natural, without allergens. The dream !

Even if it seems strange to you, solid soap is the most effective method to clean the skin properly! Use a natural soap with quality active ingredients! You can therefore use a soap to remove your make-up, but be careful around the eye contour. In case of contact with the eyes, rinse thoroughly with clear water!

Before using your soap, you can very well leave it in its packaging and put it in a dry cupboard.

GOOD NEWS ! Your solid cosmetics can travel with you. You just need to protect them well in one of our accessories , it will not suffer any shock! 😎 In addition, thanks to our mini formats , you can easily slip On Behalf cleansing care into your toiletry bag to go on the weekend.

All our ropes are made in France. They are made of natural organic cotton, GOTS & OEKO-TEX certified

Note that darker colors may rub off slightly on the soaps over time, but this does not affect the effectiveness of the product and is absolutely not dangerous!

Surgras soap is a soap enriched with superfatting nutritive agents such as sweet almond oil for example, which allows it to cleanse the skin without ever drying it out. On Behalf treatments are rich in oils (organic coconut, organic shea, organic avocado, organic carrot, organic sweet almond, organic jojoba, etc.) and are naturally superfatted thanks to the cold saponification process.

No, none of our gentle cleansing products for children contain dyes. 🥳 The color is given by the clays and the ingredients present in our formulas.

The texture of the children's range is more creamy than foamy.

We made this choice because:
- we didn't want to add sulphate
- we wanted it to be certified organic.

But today, in the Cosmos repository, apart from sulfates, there are no very foaming agents. So we did the best we could!

With cold saponification, on the other hand, no worries, the treatments foam naturally!

For face and body application: moisten then lather in the hands.

For a hair application: you just have to apply it directly and evenly on the very damp hair in order to make it foam well.

To keep your care soap longer, we advise you to keep it on our magic care holder and avoid dropping it in the bath water!

Absolutely ! The treatments contain detangling agents to avoid crying because of knots!

Yes ! The fragrances of our On Behalf products are as clean as possible! They are cosmos certified and 100% natural. It was very important for us to manage to make fun and very demanding treatments on the formulation.

The packaging of our nourishing stick is slightly water resistant. However, since it is cardboard, it was not designed to go underwater for long periods of time. Prefer your toilet bag or your drawer to the edge of the sink!

If you feel a blockage with the push-up, warm the tube in your hands or in a warmer room. Indeed, the stick had to soften a little.
Tip: if you still can't do it: take a pencil or a toothbrush to help you (even if your nails are long).

We accept payment by credit card (Mastercard or Visa), Amex, Paypal and Apple Pay. For any other means of payment, please contact us by email at hello@onbehalf.fr

Yes, 3D Secure payment with Stripe and Paypal.